Privacy Policy

Last updated: June 2026

Cross Over Networks LLC (“Cross Over Networks”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website at https://www.crossovernetworks.us, contact us, or receive services from us, including text message communications.

Information we collect

We may collect the following types of information:

  • Contact information, such as your name, company name, email address, phone number, and mailing address.
  • Service information related to the IT services we provide, including details about your systems, tickets, and communications with us.
  • Website usage information, such as pages visited, browser type, IP address, and other standard analytics data.

If you choose to communicate with us by phone or text message, we may also collect your mobile phone number and the contents of messages you send to us.

How we use information

We use the information we collect to:

  • Provide and support our managed IT and related services.
  • Respond to inquiries, service requests, and support tickets.
  • Schedule and confirm appointments, technician visits, and project work.
  • Send service-related communications, including email or SMS notifications about work being performed, updates, and follow‑up support.
  • Maintain our records, improve our services, and secure our systems.

We do not use SMS messaging for mass marketing campaigns or promotional blast messages.

SMS/text messaging privacy

If you provide your mobile number and consent to receive text messages, we may send you service-related SMS messages, such as appointment reminders, scheduling updates, and support notifications.

  • Message and data rates may apply.
  • Message frequency varies based on your service needs and interactions with us.
  • You can reply STOP at any time to opt out of receiving further text messages.
  • You can reply HELP for help or contact us using the information below.

We do not sell, share, or rent your mobile phone number or SMS opt‑in information to third parties or affiliates for their marketing or promotional purposes. We may share SMS information only with trusted vendors that help us deliver messaging services (such as phone carriers, messaging platforms, or service providers) and only for the purpose of sending and managing those messages.

How we share information

We may share your information with:

  • Service providers and vendors who assist us in delivering our IT and communication services (for example, hosting providers, backup services, and communications platforms).
  • Business partners and subcontractors when necessary to fulfill a specific service request and only to the extent required.
  • Government authorities or other third parties when required by law, legal process, or to protect our rights and the security of our systems and customers.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Data security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may:

  • Opt out of SMS communications at any time by replying STOP to a message.
  • Request updates or corrections to your contact information by contacting us.
  • Ask questions about how your information is used at any time.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact:

Cross Over Networks LLC
Phone: (732) 279‑3710
Email: support@crossovernetworks.us
Address: 34 Almond Dr, Toms River, NJ 08753, United States

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was most recently revised.